Services

Consultancy

C-DOT's greatest asset is the extensive knowledge base that it has acquired during the course of developing cost effective communication technologies. This results in saving on Capital expenditure and also on service satisfaction for our customers.

Our knowledge of market dynamics combined with creativity and rigor, and our renowned objectivity enable us to consistently exceed the high levels of quality and innovation which our clients expect. To learn more about C-DOTs bundle of consultancy services.

Training

C-DOT provides adequate hardware and software training to the engineers of the recipient for understanding, manufacturing, testing, installing and maintaining its products. The training, essentially, comprises classroom lectures with hands-on training given in phases, for easy absorption of the product and manufacturing technology.

Technical assistance from C-DOT experts, including usage of C-DOT production facility, is made available during establishment of production infrastructure, prototype fabrication, testing, fabrication of testers, system integration and validation phases.

Field Support

Switching Technologies

C-DOT maintains three control rooms at New Delhi, Bangalore and Kolkata to provide online telephonic assistance for its products in the field. Queries on installation, operation and maintenance of C-DOT exchanges are handled. On site help is also provided for site planning, problem solving, new installations and hardware/software upgrades.
C-DOT maintains a helpline site which provides a lot of information for field units regarding problems / solutions, documents, application notes, Engineering Change Notes (ECN) and other technical information.
C-DOT maintains a repair centre at Bangalore for repairing the cards of C-DOT exchanges in Indian telecom network. This repair centre is primarily for such sites as require immediate repair of the cards. In addition, C-DOT has assisted Department of Telecom in the establishing of more than forty two repair centres.
C-DOT also conducts intensive operation and maintenance oriented training courses for field personnel of the customer. Theoretical as well as hands on training is provided. These training course are tailored to suit field requirements. C-DOT also conducts workshops for various Telecom circles whenever any new software features/or hardware upgrades are introduced. The objective is to educate the user about the new features. C-DOT also extends faculty support for lectures to the customers.

Optical Technologies

C-DOT extends Technical support for its optical products commissioned in various networks. We have two main support centers one at Delhi and other at Kolkata Office.
Support center Numbers: Delhi office 011-26598858 and Kolkata office 033-25210674.
NOFN network is being supported for all technical issues through ‘Help Desk’ portal provided in NOFN NMS with different level escalations based on resolution timelines defined.
C-DOT also conducts workshops and trainings for operation and maintenance courses for field personnel as per the requirements. We extend hands on training in our lab at Delhi center with live traffic working. These training course are tailored to suit field requirements for ease of operations and smooth maintenance of equipment in field.